Performance Metrics, Simplified
By Jonathan Feldman
We’ve been using a simple and Socratic method of arriving at performance metrics that seems to have worked out well. Please let us know what you think — tweet it if you like it. 🙂
Questions That Lead to the Correct Performance Metric
- What are we trying to accomplish?
- What are we doing about it?
- How do we measure if actions are effective?
- Can we measure often enough?
Originally published March 7, 2017
Tags: change management, civic, IT, dashboards, reporting